By booking a holiday through us, we assume
that you have read and agreed to our booking conditions and that
the party you are travelling with, gives you authority to book on
their behalf, therefore accepting the booking conditions.
It is your responsibility to read these terms and conditions carefully
before you book. Whenever we use the terms “You” or “your”, they
refer to you as being the leading name and all the persons travelling
on the booking.
1. BOOKINGS
I.Travel makes all bookings for you for carriage, accommodation,
and all other services as agents only, for the persons (wherever
situate) actually providing such carriage, accommodation or other
services and has no liability in respect thereof as principals.
You will travel and accept all such services subject to the terms and
conditions offered or imposed by the suppliers providing such
carriage, accommodation or other services and separate contract
are made or shall be deemed to have been made between the
customer and such persons for the provision of such services. The
contracts with the suppliers will only become effective once your
booking is confirmed as definite by you and in writing by us.
In being fully understood that we accepts no responsibility for the
quality of the services supplied by such parties.
Once you have chosen the destination, accommodation and dates
you wish to travel, please contact us. We will check availability and
confirm the price. If you wish to add on any extra services, please
let us know at the time of booking. If you require these services at
a later date, it may not be possible to supply them.
2. PAYMENT
The lead booking person guarantees payment to us of the total cost
of the holiday booked, and also does so on behalf and with the
consent of all others for whom the booking is completed.
Once the price and availability have been confirmed to you, in order
to make the booking, we will require a deposit of 30% of the total
holiday cost (or the full payment if you reserve within 8 weeks of
your departure or 10 weeks for a break to Disneyland). It is preferable
to add on and pay for the insurance at the time of booking, but
it can be purchased at a later date. Once I.Travel has confirmed the
booking to you, the deposit, additional charges and insurance
premiums are forfeited should you cancel it. Your reservation will
only be effective, subject to availability and upon receipt of your
payment.
Please note your booking deposit may be increased or it may be
necessary to pay in full at the time of booking for some accommodation,
transport or activities in order to make a firm booking and
secure the service.
The balance of the holiday must be received by us no later than 8
weeks prior to departure (or 10 weeks for a break to Disneyland).
We will confirm all payment instructions and dates on your confirmation
letter, which you should receive within 2 weeks of your
effective booking date, ie when we will have received your deposit
payment. Please be aware that we will not send any reminders.
Failure to pay any amounts stated above on time shall entitle us to
treat your booking as cancelled and charge you a cancellation
charge up to 100% of the total cost of the holiday.
Payments can be made by cheques made payable to Independent
Travel Ltd or by card: Visa, MasterCard (please note there is a
charge of 3% when you pay by credit card), Maestro or Solo. No
charge is made for payments by debit card. If you wish to pay by
card, please provide us with your card number, expiry date, security
number, issue number, card holder’s name and card billing/
statement address.
A charge of £10 will be payable by you if the bank returns us your
bounced payment cheque. Should you instruct your bank to cancel
your cheque or your credit/debit card company to “charge back”
any payment properly due to us in respect of your booking, we will
charge you £10 per incident plus associated costs. We further
reserve the right to cancel your booking and/or take legal action
against you for all outstanding payment.
3. PRICE
All prices we advertise are accurate at the date published, but we
reserve the right to change any of them at any time before your
holiday is confirmed.
I.Travel reserves the right to alter the price of your holiday at any
time in case of drastic fluctuations of Pound Sterling on the foreign
exchange market and pass on to you the full increase in cost, which
is incurred to us as a result of the same.
Sea or air carriers may levy a fuel surcharge. Any such charges will
be added to our prices.
4. LEAD BOOKING PERSON
Whether you make an individual or a group booking, we will only
deal with the lead booking name in all subsequent correspondence.
You must be over 18 years of age to book as the lead name. You
are responsible for providing us with accurate information and
personal details in respect of yourself and any other person travelling
on the booking and for passing on any information regarding
the booking or changes made in relation thereto, to all travelling
persons on such booking.
The person making the booking for you warrants that he/she has
the authority to make it on behalf of all persons included in the
booking so as to bind them to these terms and conditions.
5. CONFIRMATION AND TICKETS
Once we have received your booking and all appropriate payments
and subject to availability, we will send you a confirmation letter
within 2 weeks of your effective booking date.
Upon receipt of your confirmation, please make sure all the information
stated are correct. If there is incorrect information, contact
us within 10 days for your confirmation and within 5 days for your
tickets. Passed this delay, we shall not be liable for any problem it
may occur.
Tickets and itineraries will be sent out approximately 2 weeks prior
to the departure date, once all appropriate payments have been
made. For certain holidays, such as ski, they will be ready a few
days before departure. In the event of a last minute booking, you
may have to collect the tickets and travel documents from our
office.
Tickets for groups will be issued and available to collect at our office 3
days prior to departure.
6. UNSECURED RESERVATION
In the event we are unable to secure the carriage, accommodation or other services at the price and/or at the time quoted or the product chosen is no longer available, we shall notify you promptly. We reserve the right to recover any increase in cost for a replacement service/holiday. Alternatively, we will allow you to cancel the whole holiday within 48 hours of receiving notice of such alteration and this without further obligation.
7. ADJUSTMENTS / CANCELLATIONS BY US
In case of cancellation or significant adjustments, we will notify you as
promptly as possible. But we cannot accept responsibility for the changes,
extra cost incurred or any compensation where we cancel, curtail, postpone
or any way alter a holiday or part thereof as a result of circumstances
beyond our control, of which we could not have avoided even with
all due care. Such circumstances include, but are not limited to, war,
threat of war, riot, civil disturbances, terrorist activity, adverse weather
conditions, natural or nuclear disaster, fire, traffic conditions, industrial
disputes, strike, port regulations or congestions, epidemics, health risks,
technical problems with transport including changes due to rescheduling
or cancellation of sailings by a ferry company or a train by the railways for
reasons beyond our control, and any other similar events.
We do not offer compensation for inconvenience or loss of holiday time
due to delays by the carriers. Similarly, it is not possible to obtain refunds
for any unused accommodation or facilities in the event of an extended
delay. For the avoidance of any doubt, we do no accept responsibility for
any extra expenses incurred as a result of delays or alterations to the
carrier’s schedules howsoever caused.
Although we aim to provide your holiday as booked, if there are not
enough people, we may have to cancel it.
Please note that travel insurance offering at least the same or better cover
than that offered by us, is essential and that no liability will be accepted
for any client travelling without adequate insurance.
We reserve the right to cancel any holiday and/or part of holiday and
make adjustments in any itinerary. In the event of any cancellation, we
will offer a replacement holiday of equivalent or closely similar standard
and price if one is available or refund you subject to the above conditions:
- In the event of the cancellation of the whole holiday, the full purchase
price thereof.
- In the event of the cancellation of part of a holiday, then the
portion thereof relative to the total purchase price of the holiday. You shall
accept such payment as full discharge of our obligations in respect of any
cancellation.
We reserve the right to cancel departures of Alpes Express holidays up to 21 days prior to the client’s departure in the event of lack of reservations without any compensation being due to the agent/client.
8. ADMINISTRATION CHARGES
We reserve the right to levy an administration charge in certain circumstances
to cover any additional cost incurred, such as multiple quotes,
contacting suppliers to check availability, special requests, returning lost
property, special ticket despatch, extra administration relating to late
bookings. (please also refer to clause 9)
Please note that when we are able to offer a refund, we will keep an
amendment fee of £20 to cover our administration costs.
Should you lose your travel documents, a minimum charge of £20 will be
due to re-issue new travel documents together with any new cost incurred
if you have to buy any tickets/arrangements again.
9. ALTERATIONS MADE BY YOU
We will do our best to help changing any details of your booking, such as
changing a name, a hotel, the date of departure, etc, but we cannot
guarantee we will be able to meet any such changes. Once we have
confirmed your holiday either verbally or in writing, each detail of your
holiday, which you change, will be charged £20.00.
The lead booking person must notify us in writing of such change. The
notification must be accompanied by a payment of £20 for each change
together with any extra cost required. Please note that once booked, any
change to any arrangements (e.g. ferries, trains, flights etc.) could make
you liable to buy those arrangements again and at full cost.
Some types of accommodation are priced according to the number of
people sharing it. If you make a change by cancelling someone of your
party, we will recalculate the cost of your booking on the new basis of
people travelling. If there are less people sharing the accommodation, the
cost may go up. This extra cost is not a cancellation charge.
We will not refund post departure changes.
10. TRANSFER OF BOOKINGS
If you or any member of your party is prevented from travelling, please
tell us as soon as possible and in any case not less than 3 days before
departure. You may not, under any circumstances, transfer your booking
to anyone without our consent. Before the transfer can be made, we will
require an amendment fee of £20 together with any costs incurred or
imposed by any supplier as a result of the change. Please note that no
transfer will be guaranteed unless and until confirmed by us.
Please note that it may not be possible to transfer your travel insurance
contract to another person.
11. SPECIAL REQUESTS
We will pass on any special request to the suppliers and will try to meet them but cannot guarantee to do so. Special requests do not form part of the contractual agreement and we accept no liability if they are not met. We cannot guarantee specific room types.
12. INSURANCE
It is essential that you take out travel insurance to protect you and your
holiday. We work with Gold Cover Insurance. Your contract would be with
them. Do not hesitate to contact us for prices and information.
Please read the policy carefully. It is your responsibility to ensure that the
insurance cover you purchase is adequate to your particular needs.
Insurance premiums are not refundable.
We accept no responsibility for the physical injury of customers, for any
loss or damage to customer’s personal belongings or vehicles.
13. PASSPORTS AND CUSTOMS
For holders of non-British passports or if a member of your party is not a
British citizen, you must check with Customs & Immigration or the Embassy/
Consulate of the country you intend to visit whether any special
permits or visas are required.
It is your responsibility to be in possession of a valid passport and visa (if
required). We cannot accept any liability or consider refunds for customers
who are unable to travel or refused entry because of insufficient or incorrect
documentation or any breach of customs.
14. CANCELLATION BY YOU
In the event of the customer finding it necessary to cancel at any time,
then such cancellation can only be accepted if placed in writing by the
lead booking passenger. Your notice of cancellation will be effective
when we receive it in writing at our offices. If you cancel your booking
before the balance payment as set out had been made but after the
same shall have become due, then you shall be liable to pay us the
amount by which the cancellation charge exceeds the deposit.
The below charges are a percentage of the total cost of your booking,
not including your insurance premium and amendment charges.
| Period before departure within which cancellation notification is received by us | Cancellation charge of the total price of holiday |
| More than 35 days | 30% (Loss of deposit) |
| 35 to 15 days | 50% |
| 14 to 4 days | 75% |
| 3 to 1 days and no show | 100% |